Terms and Conditions

Terms and Conditions:

Vaccinations & De-sexing

Caregivers are required to complete our Hotel Admission Form and provide current vaccination certificates before checking into the hotel.

Guests must be vaccinated within the last 12 months against feline infectious enteritis (panleukopenia), Rhinotrachiitis (herpes) and calicivirus. 

Please note stand down periods for vaccinations ie: not less than 7 days prior to checking in and not more than 12 months prior to checking in.

Guests must have been flea and worm treated within the last four weeks before admittance to the hotel.

If we see flea dirt in any guest’s room, or the presence of worms, the guest will be treated by us at a cost of $10 per treatment.

Please advise hotel management prior to checking in if the guest has any allergies to certain flea treatments.

Kittens are required to have completed their series of vaccinations before checking into Hotel Kitty Boutique Cattery.

Hotel Kitty Boutique Cattery does not board un-neutered guests.

Please remember:

No vaccination will result in declined accommodation with

Hotel Kitty Boutique Cattery

Payment/costs

Full payment is required at the time of booking.

Payment options are cash, internet banking or our online booking system.

Please advise in advance if you choose to use internet banking and Hotel account details will be provided.

No refunds apply for cancelled bookings.

A credit for the time booked will apply.

Please Note:

$50 fee applies for afterhours check in and check out made by prior arrangement.

$75 fee applies if you arrive out of hours without an appointment.

Booking Changes & Cancellation

• Any cancellations or changes to non-peak bookings must be communicated in writing at least 48 hours before the date of arrival.
• Any cancellations or changes to PEAK BOOKINGS must be communicated in writing at least 14 days before the date of arrival.
• Cancellation of a non-peak booking with less than 48 hours notice or a peak booking with less than 14 days notice will incur a $50 cancellation fee
• Non- cancelled bookings are liable for full payment.
• During peak times we will charge for dates booked even if you collect your cat before the due date or drop off later. 
• Peak times: 20th Dec – 7th February, Public holiday periods & School holidays. 

We do not accept cheques or credit cards.

No credit card details are retained by Hotel Kitty Boutique Cattery. If for any reason there are unpaid accounts, these will be liable for collection costs.

Opening Hours

Monday – Friday          8:00am – 10:00am     and     4:00pm – 6:00pm

Saturday                      8:00am – 10:00am only Closed Saturday afternoons

Sunday                        4:00pm – 6:00pm only Closed Sunday mornings.

Please note: We are closed Good Friday (April 2 2021)

There is no surcharge for public holidays.

Viewing of our hotel is available by appointment.

Refusal of Booking

Hotel Kitty Boutique Cattery reserves the right to refuse a booking if management considers the guest unsuitable for boarding.

Management may also refuse a booking for any caregiver or caregiver’s nominee who has a history of cancelling bookings at short notice.

Drop-off and Collection

• Guests should be bought to the cattery in a suitably secure cat carrier. Hotel Kitty Boutique Cattery takes no responsibility for the loss, injury or death of any cat where this advice is not observed. 
• Hotel Kitty Boutique Cattery offers a pick-up or drop off service by appointment. This service costs $35 one way within 30km of Hotel Kitty or $55 one way within 50km of Hotel Kitty. Further distance by arrangement.
• Where your cat is transported by Hotel Kitty Boutique Cattery or any of our employees or agents, we take no responsibility for any injury or death caused to your cat in the event that our vehicle is involved in any type of motor vehicle accident.
• All guests are accepted into our care on the understanding they are in good health and any current or prior health conditions are communicated to us prior to admittance. We reserve the right to refuse admission to any guest appearing to be unwell or thought to be suffering from any illness or infectious disease. 

Authorisation for Veterinary Treatment

In leaving your cat in our care, you therefore authorise us to seek veterinary intervention should we deem it necessary, and to act in consultation with the Vet on your behalf in ensuring your pets wellbeing.  Any guest under the care of Hotel Kitty Boutique Cattery, the caregiver agrees to the following statements:

• I give permission for Hotel Kitty Boutique Cattery to access my cat’s veterinary records and/or test results pertaining to the period of this booking.
• I give permission for the cattery or vet to administer worm/flea treatments if necessary.
• In the case of suspected illness or injury I give consent for a veterinary consultation and investigations such as blood tests or X-rays to be performed where necessary.
• I give permission for the cattery staff to administer any prescribed treatments the vet considers advisable.
• I agree to pay any veterinary expenses incurred along with the boarding fees and transportation charges to and from the vet ($35 one way within 30km of Hotel Kitty or $55 one way within 50km of Hotel Kitty Boutique Cattery) in full at the time of collection.

**I also give consent for euthanasia – should this be necessary and recommended on humane grounds by the veterinarian caring for my cat – but only after first consulting with me if contactable, and/or my contact person if contactable.

**In the unfortunate event a guest should pass away whilst a guest at Hotel Kitty Boutique Cattery the caregiver or caregivers contact person will be notified and asked for further instruction as to their wishes for the guest.

Unclaimed or Abandoned guests

Any guest left at the Hotel for 10 days in excess of their booked check out date without any contact from their caregiver or nominee, will be classed as abandoned.

In this event Hotel Kitty Boutique Cattery reserve the right to make suitable alternative arrangements for the guest.

Any outstanding hotel costs and any additional costs incurred will be pursued in full.

General information

The hotel features an isolation unit separate from the main hotel. This unit offers a secure examination room should any guest require veterinarian assistance.  Guests requiring the use of this room will continue to have individual sleeping quarters with their own beds, litter tray and food bowls.

Feeding

Hotel Kitty Boutique Cattery provide the Royal Canin diet range to our guests.

Should any guest be on a prescription diet, caregivers are asked to supply their own food. 

We have an on call vet 24/7 should any guest require attention.

Please be aware all guests staying at the hotel are entirely at their caregiver’s risk.

Hotel Kitty Boutique Cattery accepts no responsibility or liability for illness, injury, death or loss for any reason whatsoever.2 April